We ship all our orders using established couriers such as the Finnish Post, DB Schenker, Bring and GLS. When the order is shipped, you will receive a tracking code for your order.
RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 14 days of the purchase date. All returned items must be in unopened and unused condition, with all original tags and labels attached.
You are responsible for your own shipping cost when shipping the item back. We have favorable shipping contacts in many countries, so please be in touch with us before sending your return.
RETURN PROCESS
To return an item, please contact us for return details at info@botanicanordica.com. When you receive the return information, please place the item securely in its original packaging and close carefully.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 5 working days from the receipt of your item to process your return.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service address below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@botanicanordica.com.